PR/119186 | AFTER-SALES SERVICE OPERATIONS MANAGER

Position Overview

The Operations Manager will oversee the full after‑sales service cycle, including Customer Service, Service Operations, and Spare Parts Management. This role is responsible for ensuring high service quality, operational efficiency, and excellent customer satisfaction by leading cross‑functional teams and improving end‑to‑end processes.

Key Responsibilities 

• Lead and oversee all after‑sales functions, including Customer Service, Service Operations, and Spare Parts.

• Manage day‑to‑day service activities, including job assignment, service scheduling, and quality control.

• Ensure spare parts availability through effective inventory planning, forecasting, and stock management.

• Drive customer satisfaction by improving response times, service quality, and issue resolution processes.

• Monitor and analyze KPIs across service, customer support, and parts operations to identify improvement opportunities.

• Implement operational standards aligned with safety, regulatory, and ISO requirements.

• Develop and execute strategies to increase after‑sales efficiency and revenue (service jobs, parts sales, campaigns).

• Collaborate with cross‑functional departments to support customer needs and business goals.

• Lead, coach, and develop teams to enhance technical skills, service mindset, and team performance.

• Prepare reports and provide insights to senior management on service operations, performance, and improvement plans.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or related fields.

• 8–12 years of experience in after‑sales service or service operations roles.

• Strong leadership experience managing service teams and technical professionals.

• Knowledge of service processes, spare parts management, and customer service systems.

• Understanding of safety and compliance standards (ISO experience is a plus).

• Excellent communication, problem‑solving, and decision‑making skills.

• Proficiency in Thai and good command of English.

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