ServiceNow Developer/Administrator

Key Responsibilities:

• Design and develop ServiceNow applications and modules based on business requirements
• Customize ServiceNow workflows, forms, UI policies, business rules, and client scripts
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs
• Maintain and enhance existing ServiceNow modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog
• Perform regular platform upgrades and patching in accordance with ServiceNow best practices
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure platform security, performance, and scalability
• Provide technical support and training to end-users and administrators
• Create and maintain documentation for configurations, customizations, and procedures

Qualifications:

• 3+ years of hands-on experience with ServiceNow development and administration
• Strong understanding of ITIL processes and ServiceNow ITSM modules
• Experience with scripting languages such as JavaScript, GlideScript, and HTML/CSS
• Familiarity with ServiceNow integrations using REST/SOAP APIs
• ServiceNow Certified System Administrator (CSA) or higher certification preferred
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities

Preferred Skills:

• Experience with ServiceNow HRSD, CSM, or ITOM modules
• Knowledge of Agile/Scrum methodologies
• Experience with performance tuning and troubleshooting
• Familiarity with ServiceNow Flow Designer and App Engine Studio