PR/119007 | Service Engineer

Position: Customer Support Engineer (based in Prachinburi) 
Location: Prachinburi 
Salary 40,000 - 50,000 THB
Product: PCB & Software solution 

Responsibilities: 

•  Field service activities are associated with troubleshooting, diagnostic and repairing 
highly complex equipment at customer facilities. 
•  Resolve installation and upgrading problems. 
•  Coordinate equipment schedule to minimize system downtime. 
•  Build strong customer relationships, establish technical credibility and penetrate at 
all levels of the customer’s technical organization. 
•  Collaborate with engineering and manufacturing teams to improve system design 
and performance. 
•  Prepare field service reports on customer support activity and provides 
documentation to other supporting functions on re-occurring problems. 
•  Document service and installation actions by completing forms, reports, logs, and 
records. 
•  Conduct regular preventive maintenance. 
•  Adhere to safety policies and procedures. 

Requirements: 

•  Bachelor’s degree in mechanical/Mechatronics/Electrical/Electronic Engineering 
•  2-4 years’ of experience in field service or equipment maintenance, preferably in the 
semiconductor or PCB industries. 
•  Candidates with no experience can be considered for entry level position 
•  Good interpersonal/communication skills in understanding customer needs. 
•  Excellent problem-solving and communication skills. 
•  Shows initiative and can work independently. 
•  Ability to work overtime and travel at short notice (transport allowance benefit, 
overtime work is compensated). 
•  Fluent in English (both spoken and written). 
•  Fluent in Mandarin to interact effectively with Mandarin-speaking customers.