PR/095179 | Operation Center Administrator Team Lead

Company Overview

Our client is a leading Manufacturing company headquartered in Canada, seeking an experienced professional to lead IT Operations, working at Bien Hoa, Dong Nai.

Job Description

• Lead and mentor the Operations Center team, ensuring collaboration, accountability, and 24/7 coverage.

• Set objectives and provide feedback, supporting team growth and acting as the main escalation point during critical situations.

• Oversee event monitoring, alarm governance, and change management, driving process optimization and reducing false positives.

• Manage incident and problem resolution, lead RCA, and implement preventative measures.

• Ensure operational excellence through SOPs, reporting, data center monitoring, and vendor relationship management.

Requirements

• Extensive experience in IT operations within medium-to-large corporate environments, with strong knowledge of ITIL best practices.

• 10+ years in I&T support or 5+ years as a system administrator, including leadership and mentoring roles.

• Skilled in managing complex multi-site infrastructure and networks, with hands-on exposure to end-user and manufacturing IT environments.

• Strong leadership, communication, and stakeholder management skills; able to operate in direct and matrix structures.

• Fluent in English and available for rotating shifts to support 24/7 operations.