Data Center Operations Engineer (Global Banking Client)

◎ Data Center Operations, Financial Services Firm

◎ NO NIGHT SHIFT WORK!

◎ Location: Inzai, Chiba

***Applicants must presently be residing in Japan, willing and able to commute daily to site.

About the Role

EIRE Systems is seeking an experienced, bilingual Data Center Operations Engineer to take ownership of day-to-day data center and server room operations. This is a hands-on role focused on maintaining the stability, security, and reliability of mission-critical infrastructure while continuously improving service quality and operational resilience.

You will work closely with regional stakeholders across APAC and play a key role in hardware lifecycle management, incident response, capacity planning, and compliance with security and audit standards.

Work Schedule: Weekdays 9:00–17:30 (on-call, overtime, and weekend work as required)

Language Requirements: In depth understanding of the local/cultural nuances in Japan and bi-lingual capabilities (English and Japanese).

Key Responsibilities

• Oversee the installation, maintenance, decommissioning, and disposal of data center hardware.
• Maintain accurate and up-to-date documentation, ensuring stakeholders are informed of changes.
• Identify and implement improvements to enhance service quality, reliability, and resilience.
• Support capacity planning activities including rack space, cabling, and power management across data centers and regional server rooms.
• Monitor events and incidents, taking corrective action through to full resolution.
• Respond promptly to assigned service requests and operational tickets.
• Manage inventory, asset tracking, replenishment, and hardware ordering.
• Configure and maintain out-of-band management tools (e.g. iLO, iDRAC, CIMC).
• Ensure compliance with security, audit, safety, and environmental standards, including NIST media destruction guidelines.
• Participate in disaster recovery drills, including planned and unplanned work outside standard business hours.
• Take part in a rotating on-call schedule and provide overtime coverage as required.
• Take full ownership of all data center and server room-related tasks through to completion.

Essential Skills & Experience

• Bilingual communication skills in English and Japanese, with strong awareness of local and cultural working practices.
• 1-3 years of experience working in an enterprise data center facility; ideally you will have experience supporting data center operations for the banking/finance industry.
• Strong practical experience supporting server/storage/network hardware (including racking mounting, patching, break-fix, connectivity monitoring, etc.)
• Experience with copper and fiber cabling standards and troubleshooting.
• Working knowledge of data center critical infrastructure (UPS, CRAC, fire suppression, electrical distribution).
• Good understanding of IT service delivery and Data Center operations management (e.g. ITIL methodology, incident/change/problem management) and disciplined ticket system usage.
• Ability to lift IT equipment weighing more than 10kg

Desirable Qualifications

• Relevant education appropriate to a senior data center operations role.
• ITIL v3 certification or equivalent.
• Professional data center certifications such as CDCP, CDCS, CDCE, or CDCDP.
• Vendor-specific training or certifications (HPE, Cisco UCS, Dell EMC, Cisco Networks).