Deskside Support Engineer in Tokyo

We’re looking for a bilingual (Japanese–English) Deskside Support Engineer to join our Tokyo IT team. This is a unique opportunity to support and collaborate with some of the most well-recognized global companies, while working in a fast-paced, multicultural environment. If you excel at solving technical challenges and can communicate confidently in both Japanese and English, we’d love to hear from you.

What You’ll Do

• Provide high-quality deskside and remote support to local and regional users — switching effortlessly between Japanese and English to deliver a seamless support experience.

• Troubleshoot hardware (laptops, desktops, mobile devices), software, network, and peripheral issues with a hands-on, customer-focused approach.

• Install, configure, and maintain Windows and Mac OS systems, productivity software, and business applications.

• Act as the primary technical contact for VIP users and critical incidents in the Tokyo office.

• Collaborate closely with global IT teams on escalations, system rollouts, and infrastructure enhancements — communicating effectively across languages, cultures, and time zones.

• Maintain up-to-date IT documentation, asset inventories, and support procedures.

• Ensure compliance with corporate IT policies, security standards, and operational requirements.

• Mentor junior engineers and actively contribute to knowledge sharing within the team.

Requirements:

• 2+ years of experience in a deskside or IT support role, preferably in an enterprise or multinational environment.
• Hands-on experience with Windows 10/11, Office 365, Active Directory, and ITSM tools (e.g., ServiceNow).
• Strong troubleshooting skills across hardware, software, and network layers.
• Experience supporting Japanese users and an understanding of Japanese business culture.
• English communication skills (business level, verbal and written).
• Japanese language proficiency at JLPT N3 level or higher (daily conversation and basic technical communication).
• Customer-oriented mindset with a proactive, problem-solving attitude.
• Ability to work independently and manage time effectively.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Microsoft M365/MD-102, or ITIL Foundation.
• Experience in financial services, legal, or other regulated industries.
• Mac support experience is a plus.