Polish Language Customer Support

Polish Language Customer Support

The Polish-language version of ZenMarket has been steadily growing since its launch in
2023. As our customer base expands, so does the number of online inquiries — and we’re
now looking for additional support.

If you enjoy connecting with people through technology, love Japanese culture, and want to
make the most of your language skills, join our international customer support team and
discover the fascinating products people are buying from Japan.

＜Main Duties＞
● Handling multilingual customer inquiries (only via chat)
● Cooperation and reporting with other teams when handling complaints.
● Management of remote operators (part-time staff).
● Other related duties (e.g., translation).

＜About Us＞

ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active
employees across our headquarters and logistics centers. With a diverse workforce
representing more than 34 nationalities, we support the international market in purchasing
products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following seven services:
● ZenMarket: A proxy-buying platform that enables international customers to shop in
their own language on major Japanese e-commerce sites such as Mercari, Yahoo
Auctions, Yahoo Shopping, and more.
● ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized
Japanese businesses with international customers.
● ZenPromo: A promotional service that helps Japanese companies refine their
international marketing strategies and build global brand awareness.
● ZenPop: A monthly subscription box service offering curated stationery items that
highlight Japanese kawaii culture and other cultural elements.
● ZenLink: An HTML tag-based service for Japanese e-commerce companies that
enables their products to be purchased on ZenMarket, driving international web
traffic to their stores.
● ZenStudio: A creative agency specializing in web design and video production,
supporting businesses entering digital media or enhancing their e-commerce
presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and
serves customers in over 181 countries across six continents—delivering Japanese products
to the world.

Department:
Operations department
Customer support section（Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20）

Contract Type
Permanent employee (full time)

Positions Available
1

Reason for hire
Staff expansion

Working Hours
Shift schedule: rotational, with Sundays always off.
Schedules are provided monthly.
Standard working hours: 9:15 AM - 6:15 PM (8
working hours / 1 hour break)
Flextime available: start work anytime between 7:00
AM - 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial
training period (approx. 2 months).

Work Location
Osaka Sakaisuji L Tower, 1 Chome-7-7
Kawaramachi, Chuo, Osaka, Osaka Prefecture,
Japan
*On-site
Access Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins

Salary
250,000~Monthly (Based on previous experience
and ability)
● Bonus: Twice a year (June and December)
● Salary Evaluation: Once a year
● 3 Month probationary period (Salary same
as above)

Estimated salary in year 1:
3,00,000~3,500,000
Other Allowances
● Overtime (paid by minute)
● Transportation allowance (up to
¥30,000/month)
Days Off & Vacation

Leave
● 5-day workweek (Shift Schedule)
● New Year holiday (4 days)
● Paid leave (26 days in year 1)
● Congratulatory and condolence leave
● Maternity/paternity leave
● Child care leave
● Personal day leave
*Work is required on national holidays, excluding
the New Year holiday.

Benefits
● Complete social insurance (workers' compensation, employment, health, welfare, pension)
● Business casual dress code (no suit required)
● Training system (job-specific, level-specific training)
● Japanese/English lessons
● In-house club activities (karaoke, day camp,
etc.)
● Monthly company events
● Free tea and coffee

Regarding Paid Vacation
26 days of paid leave are provided from the first year, with the number increasing annually.
In 2024, the paid leave usage rate exceeded 80%.

Selection Process
● First Interview - Hiring Team (45-60 mins, online or in-person)
*Logic test + Customer support test (Logic test excluded for online interviews)
● Second Interview - Customer support team (45-60 mins, in-person required)
*Travel reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic test + Translation test (If not completed during the first interview)
● Third interview - HR planning team (45-60 mins, online or in-person)
*Company culture test

＜Who We Are Looking For＞
【Must-Have Skills】
● Native Polish
● Business level Japanese (JLPT N2 or better) *Test not required
● Business level English (TOEIC 800 or above) *Test not required

【Preferred Skills】
● Language skills other than Polish, Japanese and English.
● Experience in the cross-border e-commerce industry or customer support.
● Translation experience
● Basic HTML knowledge.
● Additional language skills.

【Personality】
● Proactive Thinking & Action: Individuals who can handle tasks quickly and independently, possess excellent communication skills, and have prior experience working in an office environment.
● Team Player: Individuals comfortable working with a global team of over 20 members and prefer a teamwork approach to achieve goals.
● IT Knowledge: Individuals who are comfortable working on a computer for long
periods during their daily work, with enthusiasm to learn new tools and software for work.
● Global-minded: Candidates who can embrace working within a diverse workplace
with members of different ages, nationalities, cultures, and work perspectives.