IT Manager/ Project Lead@ leading logistic global company

■Project Leadership & Implementation:

• Lead end-to-end IT projects for Japan, including upcoming office migrations and a massive Windows system upgrade across the organization.
• Spearhead the local implementation of the MMP security tool and global product migrations (e.g., Microsoft Intune).

■Team Management & IT Support Escalation:

• Manage and support a small, dedicated IT support team responsible for basic troubleshooting for over 1,000 internal users.
• Act as the final escalation point for complex technical issues, new device support, and inquiries related to internal PCs and logistics scanner devices.
• Coordinate closely with PoCs at various facilities across Japan and partner with global service support when local teams cannot resolve an issue.

■Global & Local Coordination:

• Collaborate extensively with cross-border teams, including global planning teams and the infrastructure security team.
• Manage relationships with local vendors and telecom companies to ensure seamless project delivery.

■Performance & SLA Management:

• Take full ownership of IT performance metrics. Ensure strict adherence to IT support SLAs and high overall IT user satisfaction.
• Meet all project completion KPIs and strictly manage project budgets to align with corporate requirements.

• Language Skills:

・English: Business-level conversation is required, 

as the Team Lead is based in Hong Kong and speaks only English.

・Japanese: Fluent level (Reading and writing skills are mandatory).

• Professional Experience: 

• IT Project Management: Proven experience in Large-scale IT Project Management is required. Must have a track record of leading office migrations, security tool implementations, and phased system rollouts.
• Team Leadership: Experience managing or guiding an IT support team and acting as an escalation point for complex technical issues.
• Stakeholder Management: Exceptional ability to coordinate across multiple facilities, external vendors, and global IT departments.
• Demonstrated experience managing or participating in large-scale phased rollouts (e.g., Windows OS updates, MDM deployments) for organizations with several thousand users.
• Strong technical knowledge of Microsoft Intune (migration, deployment, and management) and enterprise Windows environments.
• Solid foundation in L2 IT technical support and end-user troubleshooting.
• Excellent communication and negotiation skills to manage multiple stakeholders and external vendors.