Enterprise Customer Success Manager

A global leader in digital intelligence is seeking an Enterprise Customer Success Manager to join its Tokyo office. The company’s solutions are used by some of the largest names in technology, e-commerce, and consumer goods. By providing unique insights into the online landscape, the organization empowers businesses to make smarter, data-driven decisions that transform their digital strategies.

The Enterprise Customer Success Manager will play a critical role in supporting top enterprise clients, ensuring they achieve measurable value and long-term success with the platform.

 Key Responsibilities

• Act as the primary point of contact for enterprise clients in Japan.

• Lead onboarding, training, and adoption initiatives to drive client engagement and retention.

• Serve as a trusted advisor, providing consultative guidance and actionable insights.

• Build and maintain strong long-term customer relationships, driving renewals and account growth.

• Proactively identify risks of churn and implement strategies to mitigate them.

• Discover and support upsell opportunities in collaboration with internal teams.

• Develop deep expertise across all product solutions.

Why This Opportunity Stands Out

• The chance to work with a market-leading product trusted worldwide.

• An open, collaborative culture that encourages employees to share ideas and innovate.

• Competitive compensation and benefits, with hybrid work flexibility and strong team culture.

• Clear opportunities for career growth and internal mobility, supported by coaching and ongoing learning programs.

• A workplace committed to diversity and inclusion, where employees are encouraged to bring their authentic selves to work.

エンタープライズ カスタマーサクセスマネージャー（東京勤務）

世界をリードするデジタルインテリジェンス企業が、東京オフィスでエンタープライズ カスタマーサクセスマネージャーを募集しています。同社のソリューションは、テクノロジー、EC、消費財業界の大手企業を含め、企業のデジタル戦略の変革を支えています。

本ポジションでは、日本の主要顧客に対して、オンボーディングや利用促進を通じて価値を提供し、長期的なパートナーシップを構築していただきます

• Minimum of 3 years’ experience in customer success, preferably in SaaS, with proven planning and execution skills.

• At least 3 years’ experience in digital marketing (SEO, PPC, media planning, or analytics).

• Strong relationship-building and consultative skills.

• Excellent presentation and storytelling abilities, particularly when analyzing and communicating data.

• Native-level Japanese and business-level English.

• Self-driven, proactive, and results-oriented, with a collaborative approach.

応募条件:

• SaaS企業でのカスタマーサクセス経験3年以上

• デジタルマーケティング分野での分析・コンサル経験3年以上

• 日本語ネイティブ、英語での業務対応力

• 自発的・成果志向・チームプレイヤー