PR/117893 | Senior Technical Support

Job Title:                             Senior Technical Support (Adhesive Resin)

Location:                             Bangkok, Thailand

Job Type:                            Full-time, Monday - Friday from 08:30 to 17:30

Responsibility:

1. Customer Technical Service

• Provide timely and effective technical assistance and troubleshooting support to customers. 

• Promote products by delivering relevant technical data, presentations, and training.

   

• Establish and maintain strong, trust-based relationships with customers and other key stakeholders to facilitate information gathering and business growth.

   

2. Development Management

• Collect and analyze market trends, customer requirements, and feedback to identify development opportunities.

   

• Translate collected insights into clear product development targets, including specifications, timelines, and performance expectations.

• Collaborate closely with Sales, R&D, and other internal functions to drive new product development and enhancements aligned with market needs.

3. Internal Technical Support

• Serve as a technical assistance to the Sales team, providing product knowledge, material performance data, and application insights.

   

4. Sales Activity Support

• Participate in joint customer visits, discussions, and presentations to support Sales from a technical perspective.

   

• Help strengthen long-term customer relationships through consistent technical engagement and follow-up.

   

• Prepare technical documentation, reports, and proposals to support business discussions and customer evaluations.

Skills:

• Polymer Processing: Extrusion, blown film, multilayer structures film

• Polymer Chemistry: polymer science, polyolefins
• Technical Documentation: Reports, test summaries, customer visit report
• Analytical Testing: Basic polymer characterization, mechanical testing, quality control
• Data Analysis & Presentation: Basic data handling and reporting

Attributes:

• Analytical & Logical Thinking: Strong problem-solving skills with a structured approach

• Customer-Focused: Clear communicator, able to explain technical info effectively
• Polymer Expertise: Solid knowledge of polymer chemistry and application-specific needs
• Proactive Support: Provides timely follow-up and issue resolution for customers
• Team-Oriented: Cooperative and supportive in cross-functional environments
• Project management: Manage resource input to get output along the desired timeline

Qualification:

• Minimum bachelor’s degree in Chemical Engineering, Polymer/Plastic Engineering, or Material Science

• Minimum 3–5 years of experience in the chemical, polymer, or plastics industry.
• Hands-on experience in technical service or R&D, particularly with chemicals or plastic products.
• Must possess a valid driving license, own a vehicle, and be willing to travel to upcountry customer sites (Bangkok, Rayong, Chonburi).
• Fluent in English (spoken and written). Third-language proficiency is a plus.

Benefits:

• Annual Leave: Start 6 days/year

• Business Leave: 15 days/year

• Public Holidays: 17 days/year

• Medical allowance 

• Annual medical check-up

• Group insurance

• Provident fund

• Car Allowance (9,000 THB with actual oil/gas)

• Company Mobile phone

How to Apply: If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter by click “APPLY”. We look forward to hearing from you!