PR/087183 | Customer Success Consultant (GenAI) (m / f / d)

OVERVIEW
A global automation and AI company with a flagship startup team in Munich, focused on AI and GenAI to help companies and enterprises of all sizes adopt GenAI responsibly and effectively.

KEY REQUIREMENTS:

• Experience in solutions consulting, customer success, enablement, customer-facing, or advisory roles

• Practical exposure to GenAI
• Native German speaker with business-level English communication skills
• Able to work 100% on-site

JOB RESPONSIBILITIES:

• Educate, coach, and guide customer teams on how to use GenAI products effectively; run workshops, training sessions, and best-practice clinics.

• Plan and execute structured onboarding programs 

• Define success criteria, milestones, and value KPIs with customers; track adoption and outcomes to ensure business impact.

• Capture customer needs, pain points, and feature requests

• Produce clear, concise customer-facing enablement materials (guides, playbooks, FAQs, workshop decks).

• Work closely with Sales, Product, Marketing, and global teams

• Represent products in customer forums, webinars, or industry events where appropriate.

JOB REQUIREMENTS:

• Minimum 2 years of experience in solutions consulting, customer success, enablement, customer-facing, or advisory roles from tech or IT companies

• Strong communicator who can translate GenAI concepts into clear business value for non-technical stakeholders.

• Familiar with SaaS, AI, or Data 

• No deep technical integration experience required.

• Eligible to work in Germany

BENEFITS:

• Basic salary 60,000€ - 90,000€ per annum

• Variable bonus: 20,000€ per annum, uncapped with quarterly payments

• Laptop and mobile phone are provided