Social CRM Operator - Social Media Specialist (LINE App)

We are a global advertising agency that helps brands build meaningful relationships with people by blending data, creativity, and technology. With offices worldwide, we specialize in digital marketing, CRM, and social-driven strategies that connect brands and customers in lasting ways.

Now, we’re looking for a CRM & Social Media Specialist who is passionate about social media marketing and excited to use LINE as a key CRM tool to drive engagement for global and Japanese clients. This is an opportunity to work in a truly international team where you’ll use both Japanese and English daily.

Why Join Us?

Be at the frontline of social x CRM marketing with LINE and other platforms
Work with global clients and international teams in a bilingual environment
Gain experience in cutting-edge marketing technology and strategy
Enjoy a supportive, creative, and collaborative culture

Location: Aoyama-itchome, Tokyo
Employment: Contract employee (with potential growth opportunities)
Salary: Competitive, based on experience
Working Style: Flexible discretionary work system
Benefits: Health insurance, company facilities, savings plans, paid holidays, special leave, parental/volunteer leave, and more

*What You’ll Do*

- Manage daily/weekly CRM communications using LINE and other platforms
- Execute campaigns (message setup, segmentation, A/B testing, delivery)
- Build and maintain KPI dashboards and reports, providing insights and recommendations
- Monitor user behavior and engagement trends with client and in-house tools
- Collaborate with account, creative, and data teams to deliver high-quality campaigns
- Support integrated projects with analysis, content coordination, and reporting

*What We’re Looking For*

Must Have:
- Passion for social media marketing, CRM, and customer engagement
- 1–3 years’ experience in digital marketing, social media, or CRM coordination
- Strong attention to detail and ability to manage timelines & reporting
- Basic knowledge of data/KPI tracking (Excel or similar)
- Team player with strong communication skills
- Japanese (native) + English (business-level, client-facing)

Nice to Have:
- Experience with LINE Official Account Manager, Salesforce Marketing Cloud, or similar CRM tools
- Knowledge of socialxCRM, lead generation, or segmentation strategies
- Skills in Google Data Studio, Tableau, or Excel Pivot for reporting