Senior IT Product Manager

◆Product Strategy & Vision -Define 3-year roadmap for CRM strategy
◆Delivery Leadership -Lead cross-functional squad (UX, BE/FE, QA) through discovery → MVP → GA; manage backlog and OKRs.
◆Guest & Hotel Insights -Run user interviews, cohort analyses, and Jobs-to-be-done research; translate insights into product requirements.
◆Data & Experimentation -Own KPIs, build dashboards, run A/B tests on accrual rates, redemption UX, and tier triggers.
◆Point Economics & Compliance -Model breakage/liability, ensure IFRS-15 revenue recognition, and set fraud-prevention policies.
◆Stakeholder Management -Align hotel brands, channel managers, payment partners, and accounting teams on APIs, SLAs, and co-marketing.
◆Thought Leadership -Evangelize loyalty best practices, mentor junior PdMs, and contribute to a product-led culture.

● Bachelor’s degree or equivalent practical experience.
● 5 + years of product-management experience shipping B2B2C SaaS or loyalty/CRM platforms.
● Demonstrated success scaling rewards, subscription, or points-based businesses.
● Strong analytical skills (SQL, product analytics, financial modeling).
● Self-starter who thrives in fast-paced, globally distributed environments.
● Hospitality, travel, fintech, or e-commerce domain expertise.
● Experience with AI/LLM-powered personalization or chat-based loyalty.
● Track record of international partner integrations (payment gateways, airline/hotel alliances).