ServiceNow Architect for Global Manufacturer

You will lead the design and implementation of the ServiceNow Customer Service Management (CSM) module, driving customer-centric service delivery.
By managing platform operations and long-term strategies, you will play a key role in the company's global digital transformation journey.

Client Details

A leading commercial vehicle manufacturer, one of the largest in Japan, operating globally.
The IT division drives company-wide digital transformation, balancing core business support with strategic innovation, and integrating cutting-edge technologies across manufacturing, engineering, and enterprise processes.

Description

• Lead the design and implementation of ServiceNow CSM module

• Drive integration and configuration with existing enterprise systems

• Collaborate with business and IT stakeholders to gather and translate requirements into scalable solutions

• Manage platform operations ensuring stability, performance, and governance compliance

• Define long-term strategies for maintenance, enhancements, and sustainable ecosystem development

Job Offer

• Career opportunity in a newly created role due to business integration

• Remote work flexibility and flextime system (no core time)

• Stable global manufacturer environment with strong career foundation

• Competitive package with base salary, bi-annual bonuses, and multiple allowances (commuting, housing, child, mobile work, etc.)

• 121 annual holidays and full support for work-life balance

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact James Moore at +81368328992.

• Bachelor's degree in Computer Science, IT, or related field

• ServiceNow Certified System Administrator (mandatory)

• Hands-on experience with ServiceNow architecture, design, and implementation

• Experience in CSM module deployment or support

• Japanese conversational level & English business level