Field Service Engineer | Global IT & Sustainability

【About Evernex】

Evernex is a global IT infrastructure service provider headquartered in Paris, with operations across 160+ countries. We deliver multi-vendor IT lifecycle solutions—from installation and maintenance to sustainable asset management—for enterprise clients worldwide.

Our mission: “Engineer a more efficient, safer, and sustainable world.” We help organizations extend the life of their IT assets, reduce waste, and promote sustainability through responsible technology practices.

【Position Overview】

As a Field Service Engineer, you will be at the frontline of Evernex’s operations in Japan, responsible for providing technical support for enterprise-level servers and storage systems. You will diagnose complex technical issues, analyze system logs, and perform hands-on repairs—ensuring that critical IT systems for global clients remain up and running. This is a key, customer-facing technical role in a global organization, where you will collaborate with international teams, grow your expertise in enterprise technologies, and directly contribute to sustainable IT operations.

【Key Responsibilities】

• roubleshoot, repair, and maintain enterprise servers and storage systems (HP, IBM, Dell, EMC, Cisco, etc.)
• Perform diagnostics, analyze logs, and identify hardware failures
• Create and execute technical action plans for on-site interventions
• Support Field Engineers with remote or on-site technical guidance
• Communicate with clients and coordinate with global support teams
• Maintain compliance with Evernex quality and safety standards (QHSE)
• Participate in 24/7 escalation support when required

Working Conditions and Environment:

• Regular travel is required.
• Ensure the availability of services outside office hours, evenings, and weekends. Availability in case of escalation.
• Must comply with the internal QHSE Standards

【Why Join Evernex?】

• Truly Global Reach: Work with experts and clients from 160+ countries.
• Technology Depth: Gain hands-on experience with top-tier enterprise hardware.
• Purpose-Driven Work: Support eco-friendly IT lifecycle management.
• Career Advancement: Opportunity to grow into technical leadership roles.
• Inclusive Culture: Open communication and strong team collaboration.

Required Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field
• 5+ years of hands-on experience in server/storage maintenance
• Deep knowledge of HP enterprise systems (HP Servers, HPE Storage, OneView, iLO, etc.)
• Experience with Unix / Linux / Windows administration
• Basic understanding of network protocols (TCP/IP, DNS)
• Fluent in Japanese and business-level English
• Excellent communication, problem-solving, and multitasking skills

Preferred Skills

• Experience in multi-vendor environments (Sun, IBM, EMC, Cisco)
• Familiarity with proactive monitoring tools and log extraction (EMC SP collect, HP ADU, etc.)
• Strong sense of ownership and ability to work independently
• Customer-oriented mindset and team collaboration skills

【Employment Details】

• Location: Osaka, Japan (Regular travel required)
• Employment Type: Full-time, Permanent
• Salary: 6M JPY or above (based on experience)
• Working Hours: 40 hours/week (some flexibility required)
• Benefits: Full social insurance, training, travel allowance, global exposure
• Holidays: 2 days off per week, public holidays, annual paid leave