Bilingual IT Help Desk/System Engineer

•Support and troubleshoot internal PCs, Windows & O365 platforms, mobile devices and IP phones
•Perform kitting and setup tasks for user hardware & devices
•Manage troubleshooting enquires & tickets through Servicenow 
• Set up and support video conferences
• Handle daily help desk operations and various IT infrastructure projects (OS updates, hardware 　replacement work)
• Manage equipment installation
 

• 2 plus years of experience providing in-person user support for Windows PCs and mobile devices 
• Ability to provide user support in both Japanese and English 

Welcome Experience:
• Hands-on experience building PCs for personal use  
• IT-related academic background  
• Certifications from Microsoft or Cisco, etc. (MD-100+101, MD-102, MCP, MCSA, CCNA)

Required Language Skills:　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　

English: Business level proficiency-Ability to work with and produce professional documentation and reports for global project stakeholders　　　                                                                　　

Japanese: Business level (JLPT N2 & above)-Strong oral and written communication skills using Japanese language

Career Pathway:
This role offers significant opportunities for growth. Based on your interests and capabilities, you could advance into roles such as IT Support Team Leader, Network/Server Engineer or Project Manager.