PR/158665 | IT Help Desk_Customer Service

Company Background :

• New set up IT outsourcing company (focus on online gaming client)

• Working hours: 11am - 8pm (2 days off per week)

Job Responsibilities :

• Provide excellent and timely customer service.

• Understand and meet customers' needs effectively.

• Handle customer inquiries and feedback with care.

• Ensure prompt fulfillment of customer requirements.

• Maintain accurate system data and records.

• Assist in testing and troubleshooting.

• Offer product-related information and support bidding processes.

• Identify opportunities to improve processes and enhance customer experience.

• Resolve IT issues and address customer complaints.

• Meet service performance targets and comply with guidelines.

• Support team members during staff shortages in customer service.

Job Requirements:

• Diploma or Degree in any field.

• Previous experience in customer service or technical support, preferably in IT industry.

• Fluency in Mandarin and English preferred as required to interact with Taiwan and China customers.

• Availability to work on weekends and public holidays.

• Fresh graduates are encouraged to apply.