QA Manager (Individual Contributor) - Global Retail Brands

We're looking for a skilled Quality Assurance Manager to lead software testing activities for multiple consumer brands in Japan, ensuring reliable, high-quality releases. This role combines hands-on QA work with leadership of local and offshore teams in a global, multicultural setting.

Client Details

Our client is a globally recognised group of fashion and lifestyle brands, with a strong reputation for creativity, inclusion, and quality. In Japan, they operate multiple premium retail labels and maintain a collaborative IT function that works closely with teams in China, India, and the US. Their corporate culture values diversity, open communication, and employee development while respecting local business customs.

Description

• Lead and execute QA activities in an agile environment to ensure timely, high-quality software delivery.
• Define testing strategies, manage test planning, and maintain regression suites.
• Report test progress, risks, and defects clearly to stakeholders.
• Coordinate end-to-end testing with regional and global teams.
• Build strong relationships with cross-functional teams and technical partners.
• Analyse production issues and collaborate on solutions and process improvements.
• Mentor QA team members both onsite and offshore, fostering a culture of quality and accountability.
• Support automation framework development in collaboration with global teams.
• Ensure testing standards align with global guidelines while meeting local business needs.

Job Offer

• Competitive base salary plus annual incentive.
• Hybrid work style (~2 days in office, flexible per team policy).
• Regional role with responsibility for Japan and collaboration with broader APAC markets.
• Exposure to diverse systems and applications, promoting continuous learning.
• Opportunity to work with multicultural teams across China, India, the US, and Japan.
• Inclusive company culture that values individuality, accountability, and growth.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mana Chuabangon +81 3 6627 6080.

• 6+ years of QA experience (preferably in retail/eCommerce or consumer brands).
• Experience in leadership or management role.
• Familiarity with agile development and enterprise-level testing.
• Experience with QA methodologies, SDLC, and tools (e.g., JIRA, Xray).
• Business level in both Japanese and English (fluent level).
• Good to have: experience with automation tools (e.g., Selenium, TOSCA) and retail systems (eCommerce platforms, OMS, POS, ERP).