NEW: Operations/Customer Service - LOGISTICS

We are seeking a diligent and detail-oriented individual to handle Operations/Customer Service tasks. The role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.

Client Details

Our client is a global leader in transport and logistics, offering comprehensive supply chain solutions tailored to various industries and committed to excellence.

Description

Responsible for managing the customer support process for operations via sea and/or air-from order placement to final delivery. The role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.

• Handle operations and ensure compliance with local and international regulations.
• Provide excellent customer service, responding to queries and issues in a timely and professional manner.
• Coordinate with stakeholders including carriers, customs, and clients to ensure smooth operations.
• Prepare necessary documentation for import procedures.
• Identify potential issues and implement preventative measures.

Job Offer

• A supportive and collaborative work environment in the logistics industry.
• A well-established company culture that values dedication and teamwork.
• Great opportunities for career progression.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

A successful candidate should possess the following qualifications in order to success in the role:

• Working experience as customer service or operating in Freight Forward company
• Experience handling export operations
• High business Japanese and English skills (mostly for written communication)