CRM Manager - Global Beauty Brand

• Lead the implementation of CRM and data tools tailored to the Japanese market.
• Ensure project success from initiation to post-launch operation while supporting cross-functional collaboration.

Client Details

This client is a premium international company with a long-standing reputation for excellence in the beauty and wellness industry. With a strong presence in Japan and across the globe, the company is known for its innovation in customer experience and commitment to digital transformation. Employees enjoy a collaborative, multicultural work environment that supports career growth and personal development.

Description

• Lead and manage CRM & data tool implementation projects, ensuring localization and timely delivery.
• Act as the key liaison between local, APAC, and global teams.
• Conduct gap analysis and adapt tools and strategies to meet Japanese business needs.
• Manage UAT, data migration, and project documentation.
• Analyze CRM data to generate customer insights and support retention strategies.
• Oversee customer data quality, control, and maintenance.
• Collaborate with marketing to plan and execute CRM campaigns and loyalty programs.

Job Offer

• Lead impactful CRM transformation projects in a globally respected company.
• Collaborative work culture with strong support from regional and HQ teams.
• Exposure to digital innovation in customer experience.
• Career growth opportunities in project management and CRM strategy.
• Competitive salary and benefits package.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nhu Nguyen on +81 3 6832 8943.

• Fluent Japanese, business-level English
• 3-5 years in CRM, data, or project management
• B2C or retail industry background
• Proficient in CRM tools, data analysis (SQL, Tableau, etc.)
• Strong communication and stakeholder management skills
• Experience with marketing automation is a plus
• Collaborative, adaptable, and customer-focused