Head of Customs Brokerage – Licensed Customs Specialist(通関士)

Head of Customs Brokerage

Position Overview:

This is a leadership role responsible for overseeing the customs brokerage division in
Japan. The position reports directly to the President of the Japan entity. The department
consists of approximately 55 employees across 7 sections, including locations in Tokyo,
Narita Cargo Center, Nagoya, Kansai Airport, and Fukuoka, as well as Business
Development and AEO Compliance teams. The role will have 7 direct reports.

Key Responsibilities:

• Develop and execute the customs strategy within Japan
• Build and manage the customs organization nationwide
• Collaborate with the sales department and develop standalone customs
opportunities
• Maintain and strengthen relationships with partner companies
• Oversee AEO certification and compliance with regulatory requirements
• Budget planning and management
• Ensure customs operations comply with Japanese Customs Law
• Act as the Export Compliance Officer under security trade control
• Coordinate with regional and global offices

Qualifications:
 

• 5+ years of customs management experience (including multi-site management) at
a major freight forwarder
• Deep knowledge of the Japanese market
• Licensed Customs Specialist (通関士) with 8+ years of practical experience
• AEO-certified company experience preferred

Language Requirements:
 

• Japanese: Native level (JLPT N1 or equivalent – must be able to interpret legal
documents)
• English: Business level (TOEIC 800+; required for meetings with global teams and
internal executives)
Desired Qualities:
• Strong leadership and communication skills
• Strategic thinker with execution capability to expand and optimize customs
operations
• Global perspective with sound decision-making skills
• Adaptability to regulatory changes and market dynamics
• Ability to lead, mentor, and support team growth
Position Highlights:
• Strategic leadership role with direct impact on company growth
• Close collaboration with executive leadership
• Broad responsibilities offer professional fulfillment and skill development
• Strong opportunity for long-term career development

Employment Type:
Full-time, permanent

Working Hours:
9:00 AM – 5:45 PM (Lunch: 12:00 PM – 1:00 PM)

Holidays:
• Full 5-day workweek (Saturday & Sunday off)
• National holidays, year-end and New Year holidays