Lead Service Manager - Life Sciences

Lead and transform field service operations in Japan, ensuring profitable growth, operational excellence, and high-quality customer support. This leadership role will manage P&L responsibilities, develop a high-performing service team, and contribute to strategic decision-making within a global life sciences organization.

Client Details

The company is a worldwide leader in life sciences, specializing in cutting-edge technologies for mass spectrometry and capillary electrophoresis. Their innovations enhance patient care, promote environmental protection, and accelerate drug development while contributing to a safer and healthier world.

Description

• Manage the P&L for the service business in Japan ensuring profitable growth and operational efficiency.
• Lead and oversee field service operations, including installations, maintenance, repairs, and proactive post-sale support.
• Build and enhance the regional service team, focusing on talent development and performance management.
• Collaborate with dealer service organizations to maintain high-quality service standards.
• Contribute to the Japan country management team and strategic decision-making to align service objectives with organizational goals.

Job Offer

• Up to ¥13M JPY Base + 15% Bonus
• Comprehensive benefits including healthcare, retirement support, wellness programs, and generous leave policies
• Opportunity to influence business decisions and collaborate globally

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sara Loh on +813 6832 8915.

• At least 5 years of experience managing customer support or similar functions, preferably in a technical or life sciences environment.
• Strong leadership skills with a proven ability to drive operational excellence and team performance.
• Advanced proficiency in English, both written and spoken, for communication with global teams.
• Analytical mindset with the ability to assess service performance and develop actionable solutions.
• Bachelor's degree in Chemistry, Biology, Biochemistry, or related field (MBA is a plus).