PR/122913 | Resort Manager

Pre-Opening & Strategic Planning

• Lead the entire pre-opening process, including hiring, training, vendor selection, and setting up operational systems.
• Develop and implement Standard Operating Procedures (SOPs) for all departments.
• Establish relationships with local authorities, vendors, and key stakeholders to ensure a smooth opening.
• Ensure all licenses, permits, and legal requirements are met for compliance with Indonesian hospitality regulations.

Revenue Management & Marketing

• Develop and execute dynamic pricing strategies to maximize revenue and optimize occupancy.
• Manage distribution channels, including OTAs, direct bookings, travel agents, and strategic partnerships.
• Oversee digital marketing efforts, including social media, website content, and online reputation management.
• Work with PR and media outlets to position the villas as a top-tier luxury destination.
• Analyze market trends and competitors to adjust pricing, marketing, and promotions accordingly.

Operations & Guest Experience

• Oversee daily operations, ensuring smooth service, cleanliness, and attention to detail.
• Implement guest service excellence standards, ensuring VIP guests receive personalized, high-touch experiences.
• Handle escalated guest concerns professionally, ensuring resolution that aligns with luxury hospitality standards.
• Maintain high quality control standards for F&B, housekeeping, spa services, and villa maintenance.
• Monitor and ensure consistent guest feedback through surveys, online reviews, and direct interactions.

Financial & Business Management

• Develop and manage budgets, forecasts, and financial reports to meet revenue and profit goals.
• Oversee cost control, purchasing, and supplier negotiations to maintain operational efficiency.
• Ensure proper inventory management for supplies, F&B, and maintenance resources.
• Implement sustainability initiatives in line with eco-conscious luxury trends.

Team Leadership & Development

• Recruit, train, and mentor a high-performing multicultural team with a focus on Balinese hospitality.
• Foster a positive, service-driven work culture with professional development opportunities.
• Ensure fair HR policies, compliance with labor laws, and employee engagement initiatives.
• Conduct regular performance evaluations and training programs to maintain service excellence.