PR/086989 | Field Service Engineer (m / f / d)

COMPANY OVERVIEW 
A Japanese global semiconductor company is looking for someone that can handle field service engineering activities to European clients.

JOB RESPONSIBILITIES 

• Receives service calls from customer. Determines customer need or problem and responds accordingly.   

• Helping tool installation at customer site with Engineers 

• Supporting a software cording and modification for software engineers 

• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site. 

• Performs preventative maintenance on Company products.

• Establishes and manages a local maintenance service structure.

• Inspects and evaluates customer usage of Company products. 

• Provides training to customers in usage and maintenance of Company products. 

• Provides application support on Company products to customer. 

• Provides liaison between customer and applications programmer for customer requests involving change in applications.

• Researches market needs and customer applications of Company products. 

• Submits application report to management in a timely manner. 

• Supports sales activities and establishes and maintains good relationship with customers. 

• Participants in sales meetings as required.

• Provides training to other Company field service engineers as needed.

• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner. 

• Receives follow-up and additional training on Company products in Japan. 

• Responsible for maintaining company parts and tools. 

• Minimizes downtimes of company systems. 

• Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc

JOB REQUIREMENTS 

• Valid working visa holder in the EU   

• Fluent command of English 

• Able to have 4-6 weeks of business trip frequently in Europe for the first 2 years.

• Work experience in a similar position in semiconductor industry

• Degree in Electrical Engineering or equivalent combination of education and experience.

• Drive's license  

Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.