PR/116982 | IT Service Specialist (Sriracha)

• Incident and Problem Management, handle and resolve unexpected issues and identify underlying causes to prevent future issue.
• Manage and supervise the incident and problem resolution process, ensuring prompt solutions and thorough root cause analysis to avoid future occurrences

• Manage and oversee Service Level Agreements (SLAs) to ensure service delivery meets or surpasses expectations
• Ensure IT services are clearly defined and aligned with business needs.
• Identify areas for improvement to improve ITSM processes and to enhance efficiency, service quality, and customer satisfaction.

• Create and deliver training programs for related staffs to enhance understanding of ITSM processes and tools

Qualification

• 5 years of work experiences as IT Service Management, IT Service Desk 

• Strong in Change management, Incident & Problem, Service Tool

• Good in problem-solving skill and multi-tasking skill.

• Good English skills (TOEIC 500+)