Account Manager, Inside Sales

INSIDE SALES – Job description

Responsibilities – Prospecting, Account management and development  

• Analyze the local travel market and source leads for prospecting.
• Convert leads and manage opportunities according to the Amadeus sales process until a deal is closed.
• For successful acquisition, ensure the customer is fully operational: technical setup, training, billing,etc.
• Identifying account development opportunities and proactive account management to meet customer needs
• Contract renewals and other activities to maintain high customer retention.
• Introduce and educate customers on the Amadeus value proposition and new IT products and content. 
• For customers expanding their relationship with Amadeus, ensure that new products or services are delivered correctly and on time.

Skills and personality profile required

• Must have an outgoing and engaging attitude, be a go-getter and have a positive mindset
• Must have high emotional intelligence and the ability to engage in meaningful conversations
• Must be comfortable with consultative selling and able to master value selling
• Must have the ability to quickly establish rapport, build trust, and manage customer relationships for the long term
• Strong MS Excel, Word, Power Point and SharePoint skills required
• Must have the ability to follow internal processes, but with constant attention to where improvements or efficiencies can be added
• Must be open to change at a fast pace, willing to learn and continually improve job-related skills and knowledge through participation in formal training and self-directed learning.

Experience

• Must have a minimum of 3-5 years’ sales experience in the travel industry, particularly in travel agency.
• Understanding and/or prior experience with a Global Distribution System desirable and will be treated as an advantage
• Japanese-Native / English-Business