Partner Manager - APAC (Supply Chain)

POSITION TITLE: Partner Manager - APAC (Supply Chain)

DEPARTMENT: Partner Management  

REPORT TO TITLE: Operations Director/Manager  

LOCATION: Remote  

POSITION SUMMARY  

This Manager’s role is responsible for the maintenance of existing customer relationships and  business control in general in all countries in Asia Pacific. Original assignment begins from  customers in Japan. Future responsibilities are to be consulted with and confirmed by the  Theatre Director.  

To ensure a high level of service quality and consistency in delivering high level on time  performance to customers in the APAC region, Partner Manager for Asia Pacific will require  working closely with the Theatre Director and the Partner Management team in Asia to manage  relationship with partner agent, cost control as well as service quality provided by the partners.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

 Maintain customer relationship and drive consistency in providing high level quality  performance to all customers in Asia to gain customer satisfaction, trust that drives  further business development.  

 Manage customer review meetings on weekly, monthly or quarterly basis. 

 Maintain customer required reporting as required (weekly, monthly, and quarterly) 

 Support new customer implementations and develop new pipelines. 

 Manage agent relationships under Regional Director’s supervision across the region with agent stakeholders and drive performance improvements and corrective actions 

 Support quality training and update is provided to all Flashtrac users in the region. 

 Support on-site and virtual audits of partner agents under Regional Director’s  supervision  

 Look for opportunities to improve network efficiencies and drive quality improvement. 

 Maintain and drive business margins in the region.  

 Manage new business implementation.  

 Maintain customer relationships that currently exist in APAC.  

 Maintain high level of compliance in Trade Management business that involves IOR/EOR  activities.  

 Manage Customer specific SOP development and updates with each stake holders in the  region.  

 Understand customer requirements and maintain service compliance within the agent  network.  

 Be flexible to support all functions of business including internal customers.  

POSITION REQUIREMENTS: 

 Consistently meet or exceed KPI . 

 Consistently meet or exceed customer expectations in both objective and subjective  manners.  

 Be always proactive and responsive to customer requests.  

 Clearly demonstrate problem-solving capacity and ability to be timely and responsive by  working with the team  

 Be a professional and knowledgeable in Trade compliance and Import and Export  activities of high-tech materials.  

 Be positive and innovative and open to new suggestions and ideas.  

 Flexibility to travel.  

EDUCATION AND EXPERIENCE REQUIREMENTS  

 Business level English in both written and verbal communication is required. 

 Native level Japanese communication skill.  

 Familiar with Windows products.  

 Familiar with Logistics and Supply Chain business.  

 Experience in After Sales Warranty related Supply Chain.  

 Excellent knowledge in general Import and Export regulations.  

 Excellent knowledge in warehouse operation and transportation industry.

FLASH GLOBAL IS AN EQUAL OPPORTUNITY EMPLOYER  
ADA and Reasonable Accommodation  

An applicant with a disability may request a reasonable accommodation, if needed, to enable the  applicant to apply for the job and take part in the job interview. A written request for a reasonable  accommodation must be made. We reserve the right to request a physician’s statement  supporting the accommodation request.