Associate Logistics Manager / アソシエイトロジスティクスマネージャー

The responsibility of this position is managing specialized work efficiently, with confidence and competence.

Formulate and execute logistics strategy and maintaining an information-sharing environment for future reference relating to:

Logistics

• Strategically plan and manage logistics, warehouse, transportation, and customer services 
• Direct, optimize and coordinate full order cycle. 
• Liaise and negotiate with suppliers, manufacturers, retailers, and consumers. 
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency 
• Arrange warehouse and optimise shipments routes. 
• Resolve any arising problems or complaints. 
• Negotiating with vendors to obtain favorable pricing on products or services. 
• Comply with laws, regulations, and ISO requirements. 
• Reviewing customer requests for order changes or cancellations, then updating inventory levels based on customer demand. 
• Tracking performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement. 
• Providing customer service support to other departments within the company such as marketing or human resources, to help ensure smooth operations. 
• Supervise, coach and train warehouse workforce, to achieve best in class.  
• Monitoring inventory levels to ensure that there is enough product available to meet demand without having excess inventory that could be damaged or become outdated. 
• Coordinating with vendors to place orders for products or materials needed by the company. 
• Meet cost, productivity, accuracy, and timeliness targets. 
• Ensuring that all customer orders are shipped on time according to company policies and procedures. 
• Maintain metrics and analyze data to assess performance and implement improvements. 
• Ensuring that customer orders are accurately fulfilled by processing orders through computer systems, communicating with warehouse staff, or arranging for shipping services if necessary. 

Process and Performance Management  

• Contribute to the continuous improvement of the daily/weekly/monthly routines within the cross-functional Operational team (Marketing, Sales, reg. Supply/Demand Planning, and Japan Logistics) to optimize end to end supply chain performance, service to customer and customer experience in alignment with reg. and global peers.  
• Drive performance improvement through KPI management (Warehouse Inventory Accuracy, OTIF, Warehouse and Shipping cost reports, customer cost to serve report...). 

Other

• Establish operations procedures plus team and individual member objectives, monitor and review
• Business Recovery Plan – Ensure a plan exists in local country.
• Sarbanes-Oxley Control – Making sure daily Operations Flow is in line with SOX
• Review and Writing up Procedure and Operations Flow
• Taking up any ad hoc assignments

• Minimum 7 yrs related experience in an Operations or Supply Chain role within a multi-sku manufacturing/retail/consumer company
• 3 yrs managerial/ supervisory experience
• University Degree from relevant disciplines
• Professional Logistics/ operations certifications preferred

Work Effectiveness & Adaptability:

• Excellent spoken and written English
• Able to work under pressure effectively to meet deadlines through and with others
• Good PC skills: Excel Spreadsheets, Word, Power Point
• Advanced knowledge of computerized logistics/supply chain systems and reporting methodology
• Preferably knowledge of SAP B1 system
• Positive in the face of business changes that impact their work and procedures – remains flexible and takes prompt action.
• Comfortable solving new or unfamiliar problems.
• Implements high standards of quality and accuracy.
• Strong organisational and administrative skills
• Strong attention to detail and focused on effective execution.

Business Understanding:

• Sound commercial acumen can interpret and explain complex statistical information.
• Thinks and operates in a global context.
• Good understanding of product, brand building, internal process, and market / customer environment

Problem Analysis & Decision Making:

• Sound analytical and numerical skills
• Identifies and multiple and varied solutions to problems/issues and supports own decision with logical explanation.

Interpersonal effectiveness & Teamwork:

• Collaborative approach to solving problems creatively. 
• Strong and effective communication and interpersonal skills, both verbal and written at all levels
• Strong team management skills