Store Director / ストアディレクター

Main Responsibilities:

• Team Leadership
  • Lead the store team effectively, promoting a positive and collaborative work environment.
  • Set performance expectations, provide coaching and feedback, and conduct regular performance assessments.
  • Build and develop a high-performing team through recruitment, training, and talent development.
• Store Operations Oversight
  • Supervise all daily store operations while ensuring compliance with company policies.
  • Drive sales and profitability by setting sales goals, monitoring key performance indicators (KPIs), and implementing strategies for success.
  • Maintain visual merchandising standards to enhance the brand's image and improve the customer experience.
  • Keep track of inventory levels, perform stock audits, and collaborate with relevant departments to maintain sufficient stock.
• Client Relationship Building
  • Establish and maintain strong client relationships, offering personalized service for exceptional customer experiences.
  • Create plans to attract new clients and maximize sales opportunities using effective clienteling techniques.
  • Utilize client data and feedback to identify growth opportunities and enhance the overall client experience.
  • Organize special events and initiatives to engage with clients and boost store traffic.
• Special Concept Store Management
  • Work with relevant stakeholders to implement the special concept store strategy, including the restaurant component.
  • Ensure a seamless blend between retail and restaurant operations, providing a unified and immersive customer experience.
• Financial Management
  • Develop and oversee the store's budget, including sales targets, expenses, and profitability.
  • Analyze sales and financial reports to spot trends, opportunities, and areas for improvement.
  • Implement cost-control measures and enhance store efficiency to maximize profitability.

Requirements - Essential Behavioral Competencies:

• Proven track record as a Store Manager or Director in the luxury retail sector.

• Effective leadership abilities, capable of motivating and inspiring a diverse team.

• Outstanding interpersonal and communication skills, focusing on client relationship building.

• Profound grasp of luxury retail and top-notch customer service principles.

• Strong business sense, adept at analyzing sales data and financial reports.

• Demonstrated capacity to boost sales and meet targets.

• Knowledge of best practices in visual merchandising and store operations.

• Ability to handle multiple tasks, prioritize, and excel in a fast-paced environment.

• Familiarity with the restaurant industry is a valuable asset.

• Fluency in Japanese is a desirable skill for effective communication with clients, team members, and stakeholders