Store Manager/ストアマネージャー

POSITION SUMMARY: The Store Manager Assistant operates with a sense of ownership, taking full responsibility for the daily operations of the store. This role involves effectively teaching, training, and coaching store management to form a high-performing leadership team that meets sales targets upholds merchandising brand standards, and excels in operational efficiency. The Store Manager Assistant is expected to embody the core values and customer-centric behaviors while fostering a positive customer experience.

Responsibilities:

Leadership

· Inspire and motivate the team by sharing a compelling vision aligned with the company's core values.

· Act as the leader in charge, consistently demonstrating the brand's customer service standards and customer-first selling behaviors.

· Establish and communicate clear expectations, holding the store team accountable for meeting brand, performance, and behavioral standards.

· Cultivate effective relationships with associates, peers, and supervisors to drive positive change.

· Lead the management team in implementing performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.).

· Conduct productive weekly leadership meetings that align with the business strategy.

· Proactively seek personal growth and development opportunities to enhance leadership skills.

Talent Management

· Recruit, hire, develop, and retain a high-performing management and associate team.

· Provide training and coaching to the store management team, guiding them through successful completion of MDP (Management Development Program) to prepare future leaders.

· Continuously assess and offer performance feedback on LOD (Leaders on Duty) skills, job responsibilities, and Success Factors through real-time coaching, scheduled check-ins, individual development plans, and performance reviews.

· Develop succession plans to facilitate career paths for all associates, encouraging them to explore internal opportunities.

· Lead the annual review process for store management and associate teams.

· Collaborate with the District Team Leader on compensation decisions.

· Drive employee engagement by recognizing and rewarding outstanding performance.

· Ensure adherence to and enforcement of all employment practices and policies within the store.

· Resolve customer and performance issues effectively and communicate high-priority issues to the District Team Leader promptly, collaborating on resolution plans to minimize risks.

Drive for Results

· Develop and execute the store business plan to achieve key performance indicator (KPI) results and maximize business opportunities, including CRM, loyalty, and technology initiatives.

· Manage controllable aspects of the P&L (Profit and Loss) to meet store financial and expense targets.

· Analyze daily sales trends and reports to make strategic business decisions in real-time.

· Train and educate the team on business acumen to drive performance.

· Utilize technology to enhance customer engagement and KPI results (BOSS, Store to Door, Social Media).

· Foster customer loyalty through an exceptional in-store experience, effective use of social media, and email capture.

Visual & Operational Execution

· Ensure the store meets payroll goals by evaluating daily sales using payroll reports and tools, and making scheduling adjustments as needed.

· Maintain company brand standards, keeping the sales floor, cash wrap, and fitting room neat, clean, and organized while ensuring a safe store environment for employees and customers.

· Lead the implementation of visual directives, ensuring proper planning, scheduling, and execution within the designated timeframe.

· Generate and analyze merchandise reports, guiding appropriate merchandising strategies to enhance presentation and drive sales.

· Supervise the efficient handling of all merchandise processes, including shipment receipt, floor sets, markdown optimization, and replenishment systems, while adhering to backroom Standard Operating Procedures (SOP).

· Oversee and ensure the efficiency of daily operational procedures.

· Ensure store audit compliance and maintain shrink results in line with company loss prevention standards.

QUALIFICATIONS:

· Minimum high school education or equivalent.

· Preferably, a minimum of 3 years of retail or equivalent management experience.

· Strong prioritization, interpersonal, problem-solving, and planning skills.

· Proficient in employment laws, including federal, state, and local compliance.

· Demonstrated ability to manage complex and competing priorities.

· Excellent communication, presentation, delegation, and follow-up skills.

· Proficient in conflict management and resolution.

· Skilled in training, sales generation, and leading functional teams.

· Ability to analyze business trends and reporting to drive sales.

· Proficient in coaching, providing feedback, and managing substandard performance.

· Effective communication skills with customers and store team.

· Ability to thrive in a fast-paced, deadline-oriented environment.

· Flexibility to work a schedule that meets business needs, including holidays, nights, and weekends.

· Proficient in computer and technology use.

Physical Requirements:

· Must be able to lift between 15 and 50 pounds when necessary.

· May need to climb ladders to restock or obtain merchandise, or use a step stool.

· Ability to stand for extended periods in a retail environment.

· Continuous walking, occasional bending, stooping, crawling, reaching above shoulders, and kneeling may be required.