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求人ID : 1226820 更新日 : 2024年11月01日
Great work-life balance, career opps!

IT Support Engineer ( Tokyo Area preferred ) 独占求人

勤務地 東京都 23区
雇用形態 正社員
給与 450万円 ~ 経験考慮の上、応相談

ワークスタイル

リモートワーク・在宅勤務 服装カジュアル 副業OK 残業少なめ フレックスタイム制

募集要項

systemsGo is growing rapidly and currently seeking an experienced IT Support Engineer who enjoys service delivery of our high-quality IT solutions to new and existing clients. We value self-motivated, enthusiastic professionals who get excited about the excellent professional services for our clients. You should be dependable, curious, and welcome new challenges.

You will work with a dedicated and energetic group of multi-lingual/multi-cultural professionals in an environment with opportunities to develop new knowledge and skills, and perform the responsibilities as listed.

systemsGo is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ staff abroad and implement global IT standards in a local context. Our experienced Service Delivery team, our well-honed business model and our strong understanding of assisting foreign companies in Asia ensures satisfied clients, repeat business and referrals.

Responsibilities:

  • Provide regular scheduled and ad hoc support to systemsGo clients
  • Follow instructions given by the Team Lead to complete regular onsite support tasks
  • Troubleshoot internal IT infrastructure and network-related problems
  • Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
  • Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
  • Set up, install, configure and test computer and network systems as needed to complete projects on schedule
  • Assist sales team by collecting information on client systems and problems faced onsite
  • Effectively communicate client status with Account Executives and primary engineers
  • Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
  • Actively build on IT and communication skills to improve on skill set and productivity

Requirements:

  • Diploma/Degree in Computer Science/Information Technology preferred
  • At least 3-5 years or more experience in an IT end-user support or services provider environment
  • Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
  • Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
  • Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
  • Work effectively in teams. Follow instructions and see them to completion in a timely fashion
  • Able to work unsupervised and provide focused results
  • Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
  • Strong Japanese skills (Business to Native)
  • Intermediate or higher ability in English strongly preferred
  • A desire to further your knowledge and abilities

 

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50%程度)
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Computer Skills

  • Client system Microsoft certification
  • Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Office 365 environment
  • VC support experience on Cisco WebEx / Zooms Polycom etc
  • Windows Server experience
  • Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
  • Networking experience (checkpoint firewall and HP switches is a plus)
  • VDI
  • Microsoft Azure management
  • MDM
  • Project management / coordination experience

Location

Azabudai, Minato-ku, Tokyo (Please check if the location convenience for you before apply, also you can see other opening IT Engineer positions we are posting )

To apply, please contact: Daria.Tang@systemsgo.asia

勤務地

  • 東京都 23区

労働条件

雇用形態 正社員
給与 450万円 ~ 経験考慮の上、応相談
勤務時間 Mon-Fri 9am-6pm
休日・休暇 Starts at 13 days/yr paid leave, increases each year until 22/yr
配属部署 Technology Support
業種 ITコンサルティング

職種

  • ICTスペシャリスト(IT・Web・通信系) > テクニカルサポート
  • ICTスペシャリスト(IT・Web・通信系) > ネットワークエンジニア
  • ICTスペシャリスト(IT・Web・通信系) > その他、技術系(IT・Web・通信系)
  • ICTスペシャリスト(IT・Web・通信系) > ビジネスアナリスト
  • ICTスペシャリスト(IT・Web・通信系) > プロジェクトマネージャー

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 半数