Senior EC Manager

As the company continues to accelerate its digital and omnichannel business in Japan, it is seeking an experienced E-Commerce leader to drive online business performance, digital platform development, omnichannel initiatives, and client experience enhancement.

Reporting into the E-Commerce leadership team, this position will be responsible for both strategic and operational management of the e-commerce business, partnering closely with global headquarters, retail, merchandising, CRM, logistics, PR, IT, and agency partners to drive sustainable business growth and deliver best-in-class luxury digital experiences.

Key Responsibilities
1. Business Development & Omnichannel Strategy
- Support and execute Japan digital commerce strategy.
- Partner with Retail, PR, CRM, IT, Supply Chain, Logistics and Merchandising teams.
- Develop omnichannel initiatives that enhance customer experience and drive cross-channel sales.
- Promote and drive adoption of digital services both internally and externally.
- Monitor industry trends and identify digital business opportunities.
- Maximize cross-channel and omnichannel business opportunities.

2. E-Commerce Operations
- Oversee day-to-day site operations and performance.
- Ensure high standards for site presentation, merchandising, customer experience, functionality and content.
- Manage third-party operational vendors and e-commerce partners.
Improve operational efficiency through collaboration with warehouse and logistics partners.
- Present performance analysis and business results to management.

3. Digital Marketing
- Collaborate with headquarters on SEO, Paid Search and Paid Social initiatives.
- Manage external digital agencies and vendors.
- Drive traffic, conversion and digital business growth.
- Optimize digital visibility and online brand desirability.
- Client Experience & Client Development
- Develop premium customer experiences aligned with luxury brand standards.
- Establish customer service objectives and monitor performance.
- Collaborate with clienteling teams to strengthen omnichannel customer journeys.
- Improve customer engagement and digital touchpoints.
- Support client acquisition, retention and loyalty initiatives.

4. Project Management
- Lead local e-commerce projects and system implementations.
- Coordinate stakeholders including vendors, stores, warehouse providers and agencies.
- Manage project rollout, implementation and follow-up activities.
- Ensure successful execution of strategic digital initiatives.

Employee Benefits:
- Social insurance
- Transportation allowance
- Flexible working environment
- Career development opportunities

- University degree or higher.
- Native-level Japanese and business-level English.
- 5+ years of CRM, client development, loyalty marketing, customer analytics, or clienteling experience.
- Strong analytical and data interpretation skills.
- Experience working with customer databases and CRM programs.
- Strong stakeholder management and communication capabilities.
- Luxury retail, fashion, beauty, watches & jewelry, or premium consumer goods experience preferred.
- Ability to work effectively in an international environment.