Senior Consultant, IP Services CX Japan/フルフレックス・週1出社ハイブリッド勤務

≪募集要項・本ポジションの魅力≫

• 特許・商標クライアント支援、顧客関係管理、データ照合、研修や業務改善
• IP知識と顧客対応力を活かし、複雑な課題解決やメンバー育成に携われる
• フルフレックスと週1出社のハイブリッド勤務で柔軟な働き方を実現
• オフィス出社時の食事・ドリンク・スナック無料、EAPなど福利厚生も充実

【業務内容】
You’ll Love This Job if You Like To…

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvements and change management across the business

【雇用形態】
フルタイム
※試用期間あり、6ヶ月

【給与】
経験考慮の上、応相談

【就業時間】
9:00～17:00（実働7時間）
※フルフレックス制度あり（5:00～22:00）
※月間の所定労働時間を満たしていれば、勤務時間は調整可能

【勤務地】
東京都千代田区大手町
※在宅勤務OK（週1出社必須）

【休日休暇】

• 年間休日120日以上
• 土日曜日
• 祝祭日
• 年末年始
• 有給病欠（年間5日）
• ボランティア休暇
• 有給休暇は入社後すぐに付与（付与日数は入社月により異なる）

【待遇・福利厚生】

• 各種保険： 健康保険、厚生年金、雇用保険、労災保険
• 従業員支援プログラム（Employee Assistant Program）
• オフィス出社時の食事・ドリンク・スナック無料
• 服装：カジュアル（ジーンズ、スニーカーでのオフィス勤務可）

※ご応募の際は、日英両方の応募書類をご提出ください。

【必須要件】

• Fluent in Japanese
• Business-level English
• Bachelor’s Degree or related experience
• Experience in the IP industry or solid understanding of intellectual property
• Client-facing skills and experience
• Ability to resolve diverse scope of problems
• Demonstrates sound judgement in identifying and implementing effective solutions
• Proven ability to manage escalations and resolving complex issues to maintain client satisfaction
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced environment
• Ability to work independently with strong organizational and time management skills
• Team player
• Work international business hours
• Those who reside in Japan and are eligible to work in Japan

【歓迎要件】

• Team management experience
• Paralegal skills
• Language skills: French