PR/110871 | IT executive

Company Overview: One of the Japanese Logistics organization having one of their branches located in Delhi.

Job Overview:  Looking for an individual preferably from Logistics industry or having good experience in handling various aspects of IT Infrastructure of an organization. 

Job Responsibilities:

• Configure, maintain, and troubleshoot computer hardware, desktops, laptops, printers, and peripheral devices.

• Install, upgrade, and support operating systems, software applications, and security tools.

• Manage and troubleshoot LAN/WAN, Wi-Fi networks, routers, switches, and internet connectivity issues.

• Diagnose and resolve hardware, software, application, and network-related problems.

• Provide technical support to end users through phone, email, remote access, or onsite assistance.

• Perform system health checks, preventive maintenance, and regular software updates.

• Maintain IT asset inventory and documentation of incidents, solutions, and system configurations.

• Coordinate with vendors and service providers for hardware repairs and IT support requirements.

• Ensure compliance with IT security policies and data protection practices.

• Provide reporting and communication to the Japan headquarters (in English language)

Job Requirements:

• Diploma in IT, Computer Science, or a related field.

• 2–5 years of experience in IT Support, Desktop Support, or Network Support roles.

• Ability to work independently and manage multiple support requests effectively.

• Strong knowledge of Computer Hardware and Troubleshooting.

• Hands-on experience in Networking concepts (LAN, WAN, TCP/IP, Wi-Fi, Routing & Switching).

• Application Installation, Configuration, and Upgradation.

• Operating System Support (Windows preferred).

• Excellent problem-solving and analytical skills.

• Good communication and user support abilities.