Client Engagement Manager

【求人No NJB2417588】
MISSION OF THE JOB:
As a member of the Client Engagement team you will be responsible for driving CRM and Clienteling initiatives to strengthen client relationships increase retention and repeat purchase and support business growth through a data driven and personalized approach.
The role combines CRM strategy client analytics clienteling execution campaign and project management collaboration with retail stores and coordination with the global headquarters in Milan.

MAIN RESPONSIBILITY:
・Develop and implement Client Engagement / CRM initiatives in line with brand and business priorities.
・Monitor CRM performance and key KPIs including recruitment retention repeat purchase reactivation and client development translating insights into clear priorities action plans and recovery initiatives.
・Drive clienteling strategy and execution across the retail network ensuring consistent outreach client development and follow up routines.
・Lead regular CRM and clienteling performance reviews with Retail and Store Managers identifying opportunities at market store and Client Advisor level.
・Define targeting and segmentation strategies for campaigns gifting VIC activities and local activations while coordinating execution to ensure consistency with brand standards local relevance and measurable performance.
・Support Retail teams and Client Advisors in developing personalized client approaches appointments outreach plans and long term relationship building activities.
・Coordinate Client Engagement initiatives local events and special projects monitoring performance and effectiveness.
・Identify and support local partnership opportunities with relevant third parties to enhance client engagement and client acquisition.
・Lead or coordinate CRM and clienteling training and coaching initiatives fostering a strong client centric culture across the retail network.
・Ensure alignment with HQ on CRM guidelines campaigns tools and reporting while supporting the implementation and adoption of CRM and clienteling tools.
・Ensure client data quality governance and compliance with applicable privacy requirements.