PR/161168 | Field Service Engineer (PCB & Industrial Equipment)

Company Overview

A well-established Japanese engineering solutions provider is seeking a Field Service Engineer to join its team in Northern Malaysia. For nearly 4 decades, the company has specialized in supplying, maintaining, and upgrading production equipment used in the Printed Circuit Board (PCB) manufacturing industry. With a strong commitment to customer support, the organization provides end-to-end engineering solutions, including equipment installation, maintenance, retrofitting, process improvements, and after-sales services to help customers improve production efficiency and product quality.

Key Responsibilities

• Install, troubleshoot, repair, and maintain industrial equipment at customer sites.

• Perform preventive and corrective maintenance to ensure equipment reliability and performance.

• Provide technical support and resolve customer issues in a timely and professional manner.

• Conduct equipment testing, calibration, and verification activities when required.

• Prepare service reports and maintain accurate maintenance records after each site visit.

• Coordinate service schedules and maintenance activities with customers.

• Liaise with technical teams to address customer requirements and technical issues.

• Ensure compliance with company safety procedures and quality standards.

• Maintain service tools, spare parts, and technical documentation.

• Support additional engineering and service assignments as required.

Requirements

• Certificate or Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, Electronics, or a related field.

• Minimum 2-3 years of experience in equipment servicing, maintenance, troubleshooting, or field service roles.

• Experience supporting industrial machinery, manufacturing equipment, or PCB-related equipment is an advantage.

• Strong troubleshooting and problem-solving skills.

• Hands-on experience with machinery maintenance and repair.

• Familiarity with industrial equipment and manufacturing environments.

• Basic knowledge of Microsoft Office applications.

• Good communication and interpersonal skills.

• Customer-oriented with a positive and proactive attitude.

• Able to work independently with minimal supervision.

• Strong teamwork and organizational skills.

• Willingness to learn and continuously develop technical expertise.

• Possess a valid driving license.

• Willing to travel within Malaysia and overseas.