PR/161127 | Products Manager (Sales / E-commerce)

Company and Job Overview
Our client is a fast-growing B2B e-commerce platform specializing in fresh food and produce distribution. As part of its digital transformation journey, they are seeking a Product Manager to drive growth, customer retention, upselling, and cross-selling through digital features.
 

Job Responsibilities

• Own the recommendation and personalization initiatives within the EC by clearly defining business problems, documenting requirements, and ensuring delivered solutions meet expectations.

• Drive the automation of upselling and cross-selling capabilities within the EC, replacing existing manual processes with scalable workflows.

• Establish customer retention data capture mechanisms and retention strategies, and successfully implement them within the EC ecosystem.

• Identify gaps in purchase data and CRM (HubSpot), and lead the necessary enhancements to improve data quality, visibility, and effectiveness.

• Define success metrics prior to launch, measure outcomes post-release, and continuously optimize through a structured improvement cycle.

• Partner closely with the Sales and Customer Success teams to translate customer needs and feedback into a prioritized product backlog.

• Analyze customer Lifetime Value (LTV) and contribution margin at the customer level, and spearhead initiatives aimed at achieving a 4% improvement target.

• Take ownership of departmental KPIs by being accountable for overall business outcomes and impact, not just feature delivery.

Job Requirements

• Possesses 8 years of experience with at least 3 years of product management experience in e-commerce/commercial environments, with ownership of product strategy, roadmap, and feature delivery

• Proven track record of managing products end-to-end, including problem identification, requirements gathering, feature implementation, validation, and performance measurement.

• Strong data-driven and cross-functional collaboration skills, with experience in personalization/recommendation initiatives and partnering with Sales and Customer Success teams to translate customer needs into impactful features.

• Strong technical and analytical foundation, with the ability to write basic SQL for data validation, understand system architecture, and assess the impact of changes across interconnected services.

• Effective collaborator with engineering teams, capable of discussing technical trade-offs, prioritizing practical solutions, and working efficiently in AI-assisted development environments

• Applicants must be Malaysian citizens or hold valid work authorization

Interested applicants, feel free to click APPLY NOW

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