PR/110749 | Sales Coordinator

Job Overview-

This role is mainly responsible for supporting sales, coordinating with customers and vendors, maintaining records, preparing reports, and ensuring smooth day-to-day operations.

Job Responsibilities-

• Respond to customer inquiries.

• Prepare quotations and get approvals.

• Send offers to customers and follow up.

• Track orders and payment collections.

• Keep customers updated on delivery and work status via phone and email.

• Handle customer calls and queries professionally.

• Maintain files, records, and databases.

• Coordinate material orders with vendors.

• Track purchase orders (POs).

• Manage spare parts and repair inventory.

• Share delivery updates with customers.

• Build and maintain strong customer relationships.

• Update product price lists.

• Support the sales team in finding and managing customers.

• Coordinate between different departments and escalate issues when needed.

• Prepare weekly and monthly reports such as:

  • Enquiry reports

  • Spare parts sales reports

  • AMC (Annual Maintenance Contract) reports

• Maintain AMC schedules and act as the single point of contact for AMC customers.

• Track competitor activities and share important updates with management.

• Provide timely business updates and escalations.

• Ensure daily CRM updates.

• Collect and compile customer feedback.

• Record and circulate Minutes of Meeting (MoM).

• Follow up on action items and deadlines.

• Ensure company processes and policies are followed.

• Support employee retention and manage attrition-related activities.