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PR/120344 | Senior Inside Sales & Customer Services - Logigtics
| Location | Thailand, Bangkok |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Position: Senior Inside Sales & Customer Service - Logistics & Freight Forwarding
Key Responsibilities
Supervise daily Customer Service operations for Air, Sea, Import, Export, Cross Border, and domestic transportation.
Manage Key Account customers and handle escalated operational issues and customer complaints.
Coordinate with customers, overseas agents, and internal departments to ensure smooth shipment execution.
Monitor shipment status, service quality, team workload, and operational KPIs.
Review quotations, shipment costs, billing documents, and related logistics documentation.
Coach and develop Customer Service team members to improve performance and service standards.
Analyze operational issues and drive process improvements.
Support management in planning, reporting, budgeting, and departmental projects.
Qualifications
Bachelor’s degree in Logistics, International Business, Business Administration, or a related field.
2-5 years of experience in Freight Forwarding, Customer Service, Import/Export, or Logistics Operations.
Good understanding of Air Freight and Sea Freight Import/Export procedures and documentation.
Experience in managing key customers, handling complex shipments, and resolving service issues.
Leadership or team management experience is an advantage.
Good communication skills in English, both written and spoken.
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Privacy Policy Link: https://www.jac-recruitment.th/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.th/terms-of-use
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Thailand, Bangkok
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Logistics, Storage |
