PR/161050 | Digital Projects & eCommerce Manager - Home Appliances

COMPANY OVERVIEW

• Content & Catalogue Maintenance: Coordinate with Product, Design, and Marketing teams to upload, update, and audit digital assets, product details, and marketing copy on the platforms on a regular basis

• Promotion Execution & Setup: Configure, test, and manage the availability of promotional codes, discount schemes, and sales offers on the Digital Sales App and eCommerce platform.

• First-Level Troubleshooting & Ticket Support: Monitor user feedback, log technical bugs or operational issues reported by internal/external users, and resolve first-level platform queries.

• IT Ticket Escalation & UAT Testing: Liaise with the IT Department to escalate technical platform issues, track bug fixes, and conduct User Acceptance Testing (UAT) for system upgrades or enhancements.

• Operational Data & Log Tracking: Assist in gathering daily platform usage data, system error logs, and promotional performance statistics for regular department reporting.

• Administrative & Project Support: Provide administrative support for project activities, including scheduling vendor meetings, documenting meeting minutes, and preparing preliminary user guides or documentation.

• Degree/Diploma in Business, Information Technology, Marketing, or equivalent practical experience

• Good understanding of eCommerce user flows, mobile applications, and digital customer touchpoints.

• Basic familiarity with Content Management Systems (CMS) and issue-tracking platforms (e.g., Jira, ServiceNow)

• Excellent leadership, stakeholder management, and interpersonal skills.

• Strong organizational and planning skills.

• Strong system administrative skills.

• Project management skills.

• Strong leadership skills.

• Min. 2 years of operational experience in eCommerce, app management, digital marketing, or IT support. Familiar to sales process (pre-sales & post sales).