Program Director / プログラムマネジメント責任者

Project Management Director プロジェクトマネジメントディレクター | Program Leadership - Hybrid, Lead Team, Open to Non-Japanese

Overview

Our client is seeking a Project Management Director to lead a key team within an international travel agency specializing in hospitality management. This role offers the opportunity to manage a growing team of 11, drive client retention and profitability, and influence strategic client relationships on a global scale. The position is based in central Tokyo with a hybrid work setup and welcomes non-Japanese candidates, offering a competitive environment for career growth.

Key Responsibilities:

• Lead and motivate program management team to achieve company goals
• Establish and maintain strategic multi-level client relationships
• Oversee client business plans to meet company and client objectives
• Manage budgeting, pricing strategies, and financial reporting for clients
• Negotiate client contracts and service level agreements per company policy
• Maximize preferred vendor relationships to enhance service delivery
• Coach and develop team members through performance management and training
• Identify and pursue opportunities for client account growth and expansion
• Coordinate cross-functional teams to support client objectives
• Monitor client satisfaction metrics and implement improvement actions
• Ensure compliance with company commercial policies during negotiations
• Represent company in client quarterly and annual business reviews

Requirements:

• 5+ years of management experience in travel or hospitality
• Bachelor's degree or equivalent
• Fluency in English (mandatory)
• Experience in contract negotiation and pricing strategies
• Proficiency with business software applications
• Ability to travel domestically and internationally
• Experience leading cross-functional teams
• Knowledge of client retention and service quality metrics
• Familiarity with CRM and project management tools (e.g., Salesforce, MS Project)
• Understanding of financial analysis and budget management
• Japanese language skills (preferred but not mandatory)
• Experience in strategic business planning and account management
• Strong presentation and communication skills

Benefits:

• Hybrid work setup in central Tokyo