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PR/110710 | Senior Service Engineer
| Location | India, Bangalore |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Job title: Senior Service Engineer
Roles and Responsibilities:
Handle complex troubleshooting and critical escalations that cannot be resolved by distributors
• Provide advanced technical support to distributors and customers (remote & on-site)
• Lead root-cause analysis and implement corrective actions
• Support technical training programs for distributor engineers
• Develop distributor service capabilities through coaching, field guidance, and technical assessments
• Monitor and improve service KPIs such as response time, first-time fix rate, and customer satisfaction
• Review warranty claims and provide recommendations for approval and corrective actions
• Act as a technical reference point for service standards and quality
• Collaborate with HQ technical teams for issue escalation and resolution
• Ensure compliance with safety and quality standards
• Support the growth and operational development of ESPEC India in a start-up environment.
Required Kills:
• 7–10 years of experience in industrial equipment service (HVAC, refrigeration, electrical systems preferred)
• Strong troubleshooting and diagnostic skills
• Experience handling field escalations and customer-facing issues
• Good communication skills in English
• Willingness to travel (domestic & occasional international)
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.in/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.in/terms-of-use
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Basic |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- India, Bangalore
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other (Manufacturing) |
