CR/097580 | IT Desktop Support Engineer

COMPANY OVERVIEW

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable) 

JOB RESPONSIBILITIES

• Provide end-user support for Microsoft 365 

• Handle incidents and service requests, perform initial troubleshooting and escalation​

• Manage user accounts, permissions, and configuration changes​

• Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks          automation​)

• Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools​

• Coordinate with internal teams and vendors for issue resolution and follow-ups​

• Maintain knowledge articles, SOPs, and FAQs​

JOB REQUIREMENTS

• Atleast 1-year relevant experience

• Experience in IT Helpdesk / Service Desk support​

• Solid understanding of Microsoft 365 fundamentals and support operations​

• Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders

• Coordinate with stakeholders/users

• PowerShell scripting/administration experience​

• Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.​

• Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.​

• Experience supporting global users

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)

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