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PR/096185 | [Hanoi] IT Service Desk support
| Location | Vietnam, Hanoi City |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Company Overview
Location: Ha Noi, Viet Nam
Our client is a leading Japanese bank and a globally recognized financial institution, providing a wide range of banking and financial services to corporate and institutional clients worldwide
Responsibilities
Provide Level 1 IT Service Desk support and serve as the first point of contact for users.
Troubleshoot hardware, software, and workplace technology issues.
Support desktops, laptops, printers, mobile devices, and Microsoft 365 applications.
Manage user onboarding/offboarding, account administration, and IT assets.
Maintain documentation, ticket records, and compliance with IT policies.
Contribute to service improvement initiatives and user experience enhancement.
Requirements
Bachelor's degree in IT, Computer Science, Engineering, or a related field.
At least 2 years of experience in IT Support, Helpdesk, End-User Support, or Endpoint Support.
Experience with Windows OS, PC/laptop support, Microsoft 365, ticketing systems, and user account administration.
Fluent English communication skills.
Knowledge of ITIL and Incident Management is a plus.
Benefits
Competitive salary package.
13th-month salary and performance bonus.
Healthcare and accident insurance.
Generous annual leave.
Exposure to a structured corporate environment.
Due to the volume of applications, only shortlisted candidates will be contacted. Thank you for your interest.
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General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Vietnam, Hanoi City
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Bank, Trust Bank |
