CR/097487 | Applications support (L2)

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 6-month agency contract role (extendable / renewable) 

JOB RESPONSIBILITIES

• Provide both technical and non-technical support to users.

• Respond to and resolve user incidents, service requests, and inquiries while maintaining a strong customer service mindset.

• Take initiative to identify and address issues proactively.

• Ensure timely communication and follow-up with users regarding issue status and resolution.

• Accurately report incidents, business impacts, root causes, and workaround measures to management.

• Maintain detailed records of incidents, service requests, and resolutions.

• Prepare operational reports and support documentation for stakeholders.

• Work closely with L3 support teams and external vendors to resolve complex issues.

• Define, monitor, and enforce service level agreements (SLAs) with vendors and support partners.

• Perform basic application monitoring and health checks.

• Assist in troubleshooting infrastructure, application, and user-related issues.

   

JOB REQUIREMENTS

• Bachelor's degree or equivalent tertiary qualification in Information Technology, Computer Science, or a related technology discipline from a recognized institution.

• Atleast 8 years of experience in L2/Application Support, supporting banking environment.

• Professional certifications such as ITIL Foundation, Microsoft Certified, or CompTIA A+ are good to have.

• Any prior Application development experience is good to have.

• Exposure to MAS Technology Risk Management (TRM) guidelines, IT risk awareness, and financial institution infrastructure environments.

• Experience administering Windows Server and Linux Server environments.

• Perform application health checks and basic system troubleshooting.

• Knowledge of IT Service Management (ITSM) practices, ITIL.

• Experience using ITSM tools such as ServiceNow and Jira.

• Communicate technical issues clearly to both technical and non-technical audiences.

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)

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