D365 CE / Power Platform Technical SME

• Customer: IT Company
• Location: Otemachi (hybrid)
• Start Date: 10th August
• Duration:   1 year (3 months rolling contract-extendable)
• Language Skills: Japanese – Business level & English – Business Level.

Key Responsibilities

• Provide technical guidance, mentoring, and SME coaching to Delivery Partner Engineers and Support Advocates.
• Partner with SDM, CSS Learning & Development, and Worldwide Learning teams to address readiness gaps.
• Perform case inspections, triage, escalations, technical reviews, and wellness checks.
• Drive readiness content creation, training, and knowledge sharing initiatives.
• Manage collaboration activities across teams for complex technical cases.
• Contribute to supportability improvements, case pattern analysis, and deflection initiatives.
• Coordinate release management and deployment readiness activities.
• Work with quality teams to improve engagement quality and operational excellence.
• Participate in weekly business reviews and Product Group triage meetings.
• Identify process, tool, automation, and innovation opportunities.

Required Experience:

• 5+ years of experience in Microsoft Dynamics 365 Customer Engagement (CE)
• Strong hands-on experience with Power Platform (Power Apps, Power Automate, Dataverse)
• Experience in technical leadership, support governance, and readiness activities

Mandatory Skills

• Dynamics 365 Customer Engagement (CE)
• Power Platform (Power Apps, Power Automate, Dataverse)
• C#, .NET, JavaScript
• Azure Functions, Logic Apps, Integration Services
• Case Management and Escalation Handling
• Azure DevOps, Git, Agile Methodologies
• Business-level Japanese and English

Preferred Skills

• Microsoft Dynamics 365 Certifications
• Power Platform Certifications
• Experience with Microsoft Support/CSS environments
• Copilot Studio and AI-powered business applications