PR/096049 | General Manager / Operation Manager

Location
Hanoi City, Vietnam

Company and Job Overview
A Japanese-invested technology company specializing in digital solutions and operational support services, expanding its business operations in Vietnam.

Job Responsibilities

• Lead and oversee multiple operational support functions, ensuring alignment with business objectives and organizational standards.

• Act as the primary communication bridge between the Vietnam team and headquarters in Japan, facilitating effective information exchange and reporting in Japanese.

• Translate strategic directions from senior management into actionable plans and ensure smooth implementation across teams.

• Coordinate and manage knowledge transfer projects from Japan, establishing efficient workflows and operational frameworks.

• Develop, optimize, and standardize internal procedures, documentation, and working guidelines to support sustainable operations.

• Monitor transition progress and ensure business continuity while reducing reliance on overseas stakeholders.

• Mentor and support managers and team leaders, driving leadership capability and organizational effectiveness.

• Resolve complex operational issues escalated by team leaders and provide appropriate guidance for decision-making.

• Foster employee engagement, team stability, and talent retention within the organization.

• Initiate and implement process improvement activities that contribute to operational efficiency and business outcomes.

• Set departmental objectives, monitor KPIs, and conduct performance evaluations for team members.

• Participate in recruitment activities and workforce planning initiatives.

• Ensure compliance with company policies and information security standards.

• Promote company values and integrate them into day-to-day operations.

Job Requirements

• Japanese language proficiency at N1 level with strong business communication and professional writing skills.

• Proven experience managing teams of approximately 20 employees or more.

• Demonstrated background in process optimization, operational restructuring, or business transition projects.

• Strong stakeholder management and cross-functional communication capabilities.

• Ability to lead organizational change and manage multiple priorities effectively.

• Self-driven mindset with a high level of accountability and ownership.

• Strong analytical and problem-solving skills.

• Interest in understanding organizational structures and contributing to long-term business growth.

• Prior exposure to Japanese corporate environments is an advantage.

Benefits

• Attractive salary and comprehensive benefits package.

• Annual salary review and performance-based bonus scheme.

• 13th-month salary and additional incentive opportunities.

• Premium healthcare and social insurance coverage.

• Health check-up programs and employee wellness initiatives.

• Access to professional development, training, and leadership growth opportunities.

• Exposure to international business practices and close collaboration with Japanese professionals.

• Modern, well-equipped working environment.

• Company-sponsored team-building activities and employee engagement programs.

• Open, collaborative, and performance-oriented workplace culture.

Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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