PR/119897 | HR Manager (Hotel set-up experience), Phuket

HR Manager (Hotel set-up experience), Phuket

Location: Phuket

Key Metrics:

• Hiring completed on time for Grand Opening

• New hire quality (probation success)

• Full legal compliance (contracts, permits, ratios)

• Turnover & time-to-fill

• Employee engagement

• Training completion & hours

• HR delivery within budget

Key Responsibilities:

1. Recruitment

• Lead end-to-end hiring aligned with pre-opening timeline.

• Hire HODs first, then line staff.

• Manage agencies, pipelines, and interviews.

• Support hiring of senior roles (ExCom/HODs).

• Build talent pipeline and employer branding.

• Ensure structured onboarding/induction.

2. Legal Compliance

• Ensure compliance with Thai labor and immigration laws.

• Manage visas/work permits and foreign staff ratios.

• Ensure job titles comply with Thai restrictions.

• Prepare compliant contracts with legal counsel.

• Maintain audit-ready HR documentation.

3. Performance & Rewards

• Set probation KPIs and performance targets.

• Design performance review system (property-specific).

• Benchmark salaries and benefits.

• Propose incentives and bonus structures.

4. Learning & Development

• Develop training aligned with wellness concept.

• Conduct training needs analysis.

• Build succession and development plans.

• Run exit interviews and recommend improvements.

5. HR Operations

• Build HR systems (policies, handbook, job descriptions).

• Maintain employee records and HR documentation.

• Manage staff accommodation (if applicable).

• Track leave and report to Finance monthly.

   

  6. General

• Provide monthly HR reports.

• Keep leadership informed of HR matters.

• Promote a positive, compliant, service-driven culture.

Qualifications & Experience:

• Minimum 10 years of progressive HR experience, with at least 5 years in a standalone / independent HR Manager role (non-chain or pre-opening environment preferred).

• Proven experience leading HR functions from scratch, including building policies, systems, and frameworks without corporate support.

• Strong background in hospitality, wellness resorts, or service-led environments (pre-opening experience highly preferred).

• Demonstrated track record in high-volume recruitment and successful pre-opening hiring delivery.

• Deep knowledge of Thai labour law, immigration, and work permit regulations, including foreign employee compliance requirements.

• Experience managing HR compliance audits, contracts, and legal documentation.

• Proven capability in performance management, compensation structuring, and employee engagement strategies.

• Hands-on experience in training & development, including building induction and service culture programs.

Skills & Competencies:

• Strong leadership and ability to operate independently with full ownership.

• Excellent stakeholder management (owners, senior leadership, external partners).

• High attention to detail with a strong compliance mindset.

• Ability to balance strategic HR and operational execution.

• Strong communication skills in Thai and English.