SSP Care Engineer

Roles & Responsibilities:

• Assist in Log collection & Analysis, health checks and support troubleshooting sessions between Customer & Global Care
• Support RCA preparation, MOP/Troubleshooting Plan of Action under senior guidance
• Reproduction of issues in customer Lab to collect additional logs for analysis
• Support CR Implementation approval process by assisting in LNI Process
• Participate in Technical Sync with Local Japan L2 team (via RDC under guidance)
• Communication support for Access (chat group between Remote Engr and Local Engr)
• Assist in Communication with CCTL in access approval workflow
• Support Japanese Translation of MOP & RCA
• Post validation of Logs and System after change implementation
• SF ticket creation and follow-up with 3LS till closure

• 1–3 years with minimum 1 year in Subscriber & Signalling domain
• Good communication skills – Team collaboration – Analytical skills – Presentation skills
• Mandatory Language Skill: Intermediate Bilingual Japanese and English
• Should have basic knowledge of 4G and 5G call flows
• Candidate should have foundational understanding of Subscriber & Signalling domain
• Should have awareness of Cloud environment and how S&S solution/Nodes are deployed on cloud
• Candidate should have some exposure to maintaining and troubleshooting Subscriber and Signalling nodes, log analysis under guidance
• Should be able to perform RCA and share Reports within the agreed SLA with supervision
• Perform basic health checks and troubleshooting from logs captured and provide solutions within SLA
• Basic understanding of issues related to Node Reachability, FM/PM and other KPIs
• Awareness of troubleshooting tools like Wireshark etc.
• Basic working knowledge of Linux, VMWare, Dockers & Containers, OpenStack, OpenShift
• Basic awareness of S&S Nodes like AAA, One NDS, SDL (Shared Data Layer), Registers (HLR/HSS, UDM/AUSF), One-EIR, SCP, CSD, STP, U-DRA, NPC, EIR etc.