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Bilingual Desktop Support Engineer Exclusive job
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 8.5 million yen |
Job Description
Role: Bilingual Desktop Support Engineer
We are seeking a skilled and customer-focused Bilingual Desktop Support Engineer to join our IT team. This role involves hands-on technical support across multiple platforms, asset management, and collaboration with cross-functional teams to ensure smooth Infra support.
Responsibilities:
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Mac and mobile devices
- IT Asset management
- Hardware Refresh
- Walk Up Support
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
Requirements/Qualifications:
- 3+ years IT experience
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Excellent oral and written communication skills. (Japanese and English)
- Ability to work in teams and in a team environment
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 8.5 million yen |
| Industry | IT Consulting |
